Returns & Exchanges

ZERT Returns & Exchanges

If you are not 100% satisfied with your purchase, you can either return your order for a full refund minus shipping cost or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original packaging.

Training Class Refund Policy

Please see the FAQ section for training class cancellation questions: 

FAQ

Exceptions due to emergencies will be reviewed and handled on a case-by-case basis.

ZERT Cannot accept refunds or exchanges on custom products.

Custom Products Include:

Call sign patches

Hats with call signs

Customized shirts

Memberships

If you need to exchange an item please contact HQ via Fulfillment@zertnation.com with the Subject: Returns and your Order #

ZERT Returns

4 Woods Way

Woodbury, CT. 06798

If the exchange is for an item out of stock we will contact you with other options.