Help! My package has been lost!

Unfortunately there are times when some of our packages seem to disappear into thin air.

what to do if this happens to you?

Track your package using the tracking number in the email you received from, if you did not receive a tracking number please contact

Call the post office the package was last scanned in at.

File a claim with the USPS if the package cannot be found.

Sometimes packages are returned to HQ for a variety of reasons (incorrect address, no mail receptacle, no forwarding address). We will then call the member to advise that we have received the package back and organize re-mailing it. It is so important that your PHONE NUMBER on your account is valid to ensure we can contact you.

Please note returns to HQ can take several weeks!

Thanks for your help!

ZERT Fulfillment.

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